1. What products does Caevora offer?

We currently feature three premium compact cameras: 5k Camera Pro, Mini Camera Pro, and Caevora Mini Camera. Each is designed for high-quality photography and videography in a portable size.

2. Where do you ship from?

Orders are fulfilled from our primary facility in the Netherlands and from trusted international partners to ensure fast global delivery.

3. How long will my order take to arrive?

Processing typically takes 2–3 business days. After dispatch, delivery times vary by region:

• Netherlands & EU: 5–8 business days

• UK: 5–10 business days

• USA & Canada: 7–14 business days

• Rest of World: 12–20 business days

These estimates may be affected by customs or seasonal demand.

4. Do you offer worldwide shipping?

Yes, we ship to most countries worldwide. If your location has restrictions, we will contact you before processing your order.

5. How can I track my order?

Once your order ships, you’ll receive an email with a tracking number and a link to follow your shipment’s progress.

6. What is your return and refund policy?

We offer a 14-day return window for unused products in their original packaging. Please email bk.businesses@hotmail.com with your order number to initiate a return or exchange.

7. Are customs duties or taxes included?

International orders may be subject to customs duties, import fees, or local taxes. These charges are the responsibility of the customer and are not included in our prices.

8. Can I change or cancel my order after placing it?

If you need to modify or cancel an order, contact us at bk.businesses@hotmail.com within 12 hours of purchase. After processing, changes may no longer be possible.

9. Do the cameras come with a warranty?

Yes, each camera includes a one-year limited warranty covering manufacturing defects. Proof of purchase is required for warranty service.

10. How can I contact customer support?

You can reach us by email at bk.businesses@hotmail.com. Our support team responds within 24–48 business hours.